Privacy Policy

EVENT SERVICES SINGAPORE (ESS) PTE. LTD.
Last updated: 21 June 2026

1. Introduction

EVENT SERVICES SINGAPORE (ESS) PTE. LTD. (“ESS”, “we”, “us”, or “our”) operates the website eventservices.sg.

We respect your privacy and are committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data submitted through our website and related enquiry channels.

By using our website or submitting an enquiry to us, you agree to the collection, use, and disclosure of your personal data as described in this Privacy Policy.

2. Personal Data We Collect

We collect personal data that you voluntarily provide to us when you submit an enquiry form, contact us through WhatsApp, email us, or otherwise communicate with us.

This may include:

  • Your name
  • Company name
  • Company address
  • Email address
  • Phone or mobile number
  • Event date
  • Event venue or location
  • Estimated guest count
  • Type of event or service required
  • Event requirements, preferences, notes, or other information submitted in your enquiry

We do not collect payment information through our website, and we do not create customer user accounts on the website.

3. Website Usage Data and Cookies

Our website may use cookies and similar technologies to support basic website functionality, improve user experience, and help us understand how visitors use our website.

We may collect general website usage information such as pages visited, device or browser information, approximate location, referral source, and interactions with the website.

You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

4. How We Use Your Personal Data

We may use the personal data you provide for the following purposes:

  • To respond to your enquiry
  • To understand your event requirements
  • To check service, vendor, performer, equipment, or venue availability
  • To prepare and send quotations, proposals, recommendations, or related information
  • To coordinate with relevant staff, representatives, suppliers, vendors, performers, venues, contractors, or service partners
  • To manage confirmed engagements, bookings, logistics, delivery, setup, fulfilment, and after-event follow-up
  • To keep internal business and administrative records
  • To improve our website, services, and customer experience
  • To comply with legal, regulatory, accounting, tax, or dispute-resolution requirements

We do not sell or trade your personal data.

We do not use your personal data for unsolicited marketing. If we contact you after an enquiry, it will generally be in relation to your enquiry, quotation, event requirement, confirmed engagement, or a directly related matter.

5. Disclosure of Personal Data

Where necessary, we may disclose relevant personal data to:

  • Our staff, representatives, or authorised personnel
  • Selected vendors, suppliers, performers, venues, contractors, or service partners involved in responding to your enquiry or fulfilling your event requirements
  • Website, hosting, email, analytics, form, communication, or IT service providers
  • Professional advisers, insurers, auditors, or legal representatives where required
  • Government authorities, regulators, law enforcement agencies, or other parties where required by law

We only share personal data where reasonably necessary for the relevant purpose.

6. Third-Party Services

Our website uses or may use third-party services that process data in connection with website operation, enquiry handling, communication, analytics, or technical support.

These may include:

  • Google Analytics — used to understand website traffic and visitor behaviour. Google Analytics may use cookies and similar technologies to collect usage information.
  • FluentSMTP — used to send email notifications from our enquiry forms.
  • WP Chat App / WhatsApp — used to allow visitors to contact us directly through WhatsApp. Communications through WhatsApp are subject to WhatsApp’s own privacy policy.
  • Website hosting, security, form, and plugin providers — used to operate and maintain the website.

We do not control the privacy practices of third-party services. You should refer to the relevant third-party privacy policies for more information.

7. Protection of Personal Data

We take reasonable administrative, technical, and organisational measures to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your personal data, we cannot guarantee absolute security.

8. Retention of Personal Data

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including responding to enquiries, managing confirmed engagements, maintaining business records, complying with legal or accounting requirements, resolving disputes, and supporting legitimate business purposes.

When personal data is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it.

9. Overseas Transfers

Some third-party services we use may process, store, or transfer information outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the transferred personal data receives a standard of protection comparable to that required under the PDPA.

10. Your Rights

Under the PDPA, you may request to:

  • Access personal data we hold about you
  • Correct inaccurate or incomplete personal data
  • Withdraw consent for our continued use or disclosure of your personal data
  • Request deletion of personal data, where applicable

To exercise these rights, please contact our Data Protection Officer using the contact details below.

Please note that withdrawal of consent may affect our ability to respond to your enquiry, provide quotations, manage bookings, or fulfil services.

11. Data Protection Officer

For privacy-related queries, access or correction requests, withdrawal of consent, or deletion requests, please contact:

Data Protection Officer
EVENT SERVICES SINGAPORE (ESS) PTE. LTD.
Email: data@eventservices.sg
Website: www.eventservices.sg

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available at:

eventservices.sg/privacy-policy/

Your continued use of our website after any update constitutes acceptance of the updated Privacy Policy.

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